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2ND Line Support Engineer

  • Ref: CR1298
  • Blackburn, Manchester, Birmingham
  • £30,000 - £35,000

Who are we?

As one of the UK’s leading independent IT and communication experts their mission is to deliver a seamless technology experience to all end users. To make that vision a reality, they need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. 

To make them successful they focus on strong communication, a culture based on fun, trust and collaboration. They have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. 


About the role

This is an incredibly impactful role in a successful, mission driven B2B company. You will have growth opportunities and be able to collaborate closely with other creative and engaged team members. You will be working for an awarding winning rapidly expanding FMCG Business based in its New purpose-built site in Blackburn the successful candidate will work 3 days a week on-site and two days remote working from home. There will also be a visit to the London office once a month. As the 2nd line Support Engineer, you will work as part of a talented team to provide end user support on both a remote service desk and hands-on basis.

What you’ll do

Working as part of a team operating within an ITIL environment, you will help maintain a detailed log of support issues, helping turn these around into resolutions as effectively as possible

Remotely accessing customer environments and carry out fault diagnostics 

Preparing and building customer equipment as required

This role will be fantastic platform for the successful candidate to progress quickly into the infrastructure space, and work on 3rd Line support, and complex projects

Provide technical advice and recommendations for tickets assigned to 1st line colleagues, transferring knowledge to junior colleagues

Completing small projects as required, including researching and testing new products and technologies

Work within strict SLA timeframes and manage escalation of incidents

Running Daily Checks


What are we looking for?

Have a can-do attitude and be a team player

Ability to work flexibly and prioritise workload

Windows Server troubleshooting, ideally through to Server 2019.

Active Directory, Virtualisation, ideally Hyper-V, Desktop Support Windows 10 machines

Office365 and/or Exchange Server, Basic networking troubleshooting, such as TCP/IP

Group Policies



User admin – AD & O365

Deskside support – laptop & desktop, local & remote

Soft skills – customer interaction & workload management

1 day per month travel to London required (all expenses paid)


Networking – Cisco Meraki

Firewalls – Cisco Meraki




They offer a wide range of benefits and incentives to our employees including:

‘Design Your Life’ training and development programme

Flexible working

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

Life assurance

25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us!

Health Club and Wellbeing Scheme

Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.


Job Overview

  • Job Ref: CR1298
  • Posted: 19 Dec 22
  • Job Type: Full Time
  • Closing Date: 31 Dec 23